You can claim a refund for the ticket purchased by you up to 30 days prior to the event start date. After this period, we can’t offer you a refund. However one-time transfer of tickets can be requested by emailing us at firstname.lastname@example.org at least 15 days prior to the event start date. Once the refund and transfer windows are closed, we shall be unable to refund or transfer the tickets.
When we issue a refund to you, we will refund the price that you paid for your ticket. Government taxes, service fees, processing fees, and any other fees, such as payment gateway fees, are not refundable.
In case of circumstances beyond the control of the organisers, you will be informed of the possible cancellation of the Event, its postponement, or substantial modification by Email. In such an eventuality, you are not entitled to a refund. We will provide you with a credit note for the purchase value which may be used to avail ScooNews services or products.
However, the organisers are not responsible for any additional costs, charges, or expenses incurred in case of cancellation, postponement, or modifications to the event.
The Rules and Regulations of the venue, event organiser, or promoter for which the ticket was purchased must be adhered to.
Ticket holders consent to filming, sound recording, and photography as members of the audience.
The customer accepts full responsibility for all contact information on their customer account and must ensure it is updated when necessary.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Please contact us at firstname.lastname@example.org with the complete details of the transferor and transferee at least 15 days prior to the event for us to help you with this.
Contact us at email@example.com for questions related to refunds and returns.